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Job Description:
Supporting a network of customers and e-commerce clients to ensure smooth logistics
Interacting with customers / clients on calls handle their queries and escalations, handle complaints, troubleshoot problems and provide information.
Assist customer/client in tracking missing and delayed shipments
Respond to customer’s/ client’s service issues, queries
Handling escalations
Co-ordinate with operations team and resolve complaints within TAT.
Maintaining documents and reports in-regard with the queries received, escalated and solved.
Tracking of shipments
About Company:
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