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Job Description:
1. JD#
2. Domain: Customer Service
3. Category: Voice
4. Level: 1A –Associate level
5. Educational Qualification: Graduate / HSC
6. Experience:
· Worked in service Industry
· Experience of 6 months and above desirable.
· Experience in call center will be an advantage.
7. Age:
8. Communication Skill required:
§ Voice Clarity
§ Accent Neutrality
§ Fluency in English
§ Grammar
9. Ability Skill Required (Tech test, Keyboard navigation, Aptitude test, Other domain specific tests):
§ Knowledge of basic computer operations
§ Willingness to rotate shifts, as needed
§ Courteous with strong customer service orientation.
§ Dependable with attention to detail.
§ Good listening and speaking skills.
§ Willingness to learn.
§ Good sales skills.
10. Client mandated test (Contractual):
§ Reference Check (PI)
§ Culture Fitment Check (PI)
§ Stability Check (PI)Customer Service
3
Category
Voice
4
Level
1A –Associate level
5
Educational Qualification
Graduate / HSC
6
Experience
· Worked in service Industry
· Experience of 6 months and above desirable.
· Experience in call center will be an advantage.
7
Age
8
Communication Skill required
§ Voice Clarity
§ Accent Neutrality
§ Fluency in English
§ Grammar
9
Ability Skill Required (Tech test, Keyboard navigation, Aptitude test, Other domain specific tests)
§ Knowledge of basic computer operations
§ Willingness to rotate shifts, as needed
§ Courteous with strong customer service orientation.
§ Dependable with attention to detail.
§ Good listening and speaking skills.
§ Willingness to learn.
§ Good sales skills.
10
Client mandated test (Contractual)
§ Reference Check (PI)
§ Culture Fitment Check (PI)
§ Stability Check (PI)
About Company:
