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Job Description:
Minimum Qualifications
4+ years of technical support experience delivering/enabling support for enterprise applications or being in customer success/account management
Experience of enterprise cloud software and concepts (e.g. Single Sign On), integration with cloud service providers (e.g., AWS), and APIs
Proven communicator with experience to simplifying and clearly explaining technical concepts to a non-tech savvy audience
Exhibit a balance of analytical skills which serves a variety of audiences, both internal and external
Experience building relationships and effectively leveraging them to remove blockers and expedite work
Demonstrated experience of troubleshooting of customer and partner escalations in a ticket based workflow while achieving SLA requirements and managing critical escalations
Demonstrated experience multitasking & prioritizing in a fast-paced, stressful environment, while delegating or working alongside others
Background in ensuring a user experience through attention to detail and nuance
Experience using operational metrics on a daily/weekly/monthly basis to prioritize and move to action
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