Advertisement
Job Description:
Job Title - Quality Analyst
No of Positions - 3
The Quality Analyst will be in charge of evaluating the efficiency of each Business development professional. Perform quality assurance checks on phone conversations. The analyst may provide measures to assist in determining the customer’s overall experience with the contact event.
Responsibilities and Duties:
Perform call monitoring and develop process improvements to improve the quality and effectiveness of calls when required.
Provide feedback to associates regarding the call cycle and catered leads.
Work with supervisors and management to ensure that all the Business development professionals are meeting the quality standards.
Create reports documenting errors and issues for fixing.
Coordinate and facilitate call calibration sessions.
Participate in designing call monitoring formats and provide trend data to the management team.
Conduct Hygiene checks and Root cause analysis.
Eligibility Requirement:
Minimum Bachelor's Degree.
Minimum 2 yrs of experience as a Quality Auditor/Analyst.
Should be well versed with G-Suite and Microsoft Excel.
Should have excellent communication skills.
Nice to have:
Six Sigma Trained.
Knowledge of 7 QC tools. Pareto Analysis, Check Sheet, Fishbone, WHY-WHY Analysis, Dip Checks.
Should be well versed with G-Suite and Microsoft Excel.
About Company:
