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Job Description:
ob Purpose
In the highly competitive telecom business, Network Quality is the key differentiator of customer satisfaction. This role will be accountable for quality and performance of circle RAN network and lead a team of SMEs to ensure prompt monitoring and optimization to deliver superior voice & data experience to customers.
Key Result Areas/Accountabilities
Network performance analysis through OSS/drive test/crowd sourced data and optimization to improve network quality (2G/3G/4G/VoLTE) & customer experience
Provide technical guidance and support to circle zonal team in all aspects of RAN network.
Perform in-depth analysis of performance E2E KPIs. Propose technology actions to improve performance.
Network heath check to ensure consistent performance – drive SA alarms/parameter audit.
Supports new site rollout to achieve monthly target smoothly by driving database audit, SCFT audit & Performance monitoring
Implementation and acceptance testing of new node/features in co-ordination with partners, Central Quality & SNOC Team.
Expertise in new feature trial and implementation
Ensure utilization monitoring and timely optimization/deployment of radio network capacity, license capacity, 4G spectrum and Transmission BW upgrade etc
Ensuring development and synergy to deliver high performance culture and safety
Deriving insights from Customer complaints analysis and recommend corrective actions
Core Competencies, Knowledge, Experience
In-depth technical knowledge in radio network parameters & optimization (2G/3G/4G/VoLTE)
Excellent domain knowledge and hands on experience to use optimization tools
Very good analytical skills to trouble shoot network quality KPI degradation/ customer complaints
Strong leadership and people management capability, Strategy handling skills, very good cross functional co-ordination.
Customer centric, Innovative , Ambitious and competitive, Calculated risk taking & task oriented
Must have technical / professional qualifications
B-Tech Electronics and Telecommunications with 6-7+ years of experience
About Company:
