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Job Description:
Depending upon the nature of roles to which GETs are a llocated, following are the indicative responsibilities:
Application Operations:
Monitoring processes, raising incidents
First time resolution of tickets as per standard operating procedure (SOP)
Troubleshooting & resolving incidents, creating problem trouble tickets assigned as per agreed SOPs
Service request fulfillment
Creating and maintaining knowledge articles like SOP’s, KEDB, etc
Handling simple to complex operational tasks over a period of time (like release and deployment activities, project support, problem management, etc.)
System health checks and initiating pro-active preventive actions
Using ITIL processes for day 2 day operations
Identifying opportunities for automation / process improvement / service improvement
Writing simple to complex unix scripts, db scripts, etc for day to day operations over a period of time
Cross skilling / up skilling of technical skills to support multiple technologies / applications
Develop strong understanding of telecom domain over a period of time
Application Development:
Requirement analysis
New development, maintenance, customization and unit testing with provided framework and tools – within timelines and adhering to expected quality standards
Adherence to Technical constraints and coding standards laid out by architecture design
Work in Agile project teams, be part of industry favorite DevOps model
Keeps up-to-date with industry developments, ensuring that best practice is adopted and seeks to increase efficiency and effectiveness
Support test teams (integration and UAT) for defect fixes
Testing:
Understand requirements, prepare test cases and conduct test execution
Understand test strategy, test plan and contribute in executing the test strategy, plan
Create traceability matrix between requirements and testing art effects and ensure optimum test coverage
Support in preparing test data
Identify, log defects and retest the defects
Support in peer reviews
Infrastructure Management
Monitoring, Administration, Troubleshooting of critical underlying IT Infrastructure such as servers, Storage, Database
Configuration, Fine-tuning of IT systems
Coordinate and implement Changes in the technology environment including Data Centers
Performing Backup and Restoration of critical data in complex environment
Schedule and monitor Services / Jobs
Security Management:
Security Incident & Event Management
Investigation of Security Incident
Threat & Vulnerability management
Root Cause Analysis (RCA)
Customer Troubleshooting Conference Calls
On Call Support (High Severity Incidents)
Preventive Audits
About Company:
