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Job Description:
The category manager is responsible for onboarding the right quality supply to ensure demand is fulfilled with the right customer experience being delivered.
#What you’ll do:
● There are 3 major roles within this mandate –
○ Onboarding the right quality supply to ensure demand is fulfilled with the right
customer experience being delivered
○ Ensuring no breakage in daily operations in your city
○ Implementing growth and quality improvement initiatives in sync with
category heads at central level
● Owning above mandate will require you to do the following –
○ Building a strong connect with service professionals in your city
○ Deploying your analytical skills to deep dive on key business problems and
propose solutions
○ Getting your hands dirty in terms of going on ground to understand real issues,
be it customer experience, partner onboarding, etc.
○ Running tight processes and SOPs in the city related to partner onboarding,
service quality improvement, etc.
#What we need:
● Sharp and hungry professionals willing to go above and beyond to create impact
● 6 months -2.6 years of work experience
● Bachelor’s degree is mandatory
● Ability to work in an environment that is fast paced, requires solving ambiguous
problems and highly outcome oriented. We will look for candidates who display
these characteristics and have demonstrated the ability to solve problems on
ground.
● Strong analytical skills
● Hustle and get things done attitude
● If deep problem solving at scale, and a fast-paced work environment excites you,
we would love to meet you and talk more!
#What can you expect:
● A great work environment with massive ownership and growth opportunities - we hire folks for a career opportunity, not just the role.
● Energy and hustle of a startup with processes and depth of a big organization
● Expect to work with people you can learn from and are invested in your growth
● Opportunity to be part of the mission to transform customer and partner experience
● Latest tools and technology to get things done provided by the company
● Health insurance benefits for you and your family
About Company:
Urban Company has a presence in 56 cities across India, Singapore, UAE, The Kingdom of Saudi Arabia and the USA. Since inception, the platform has delivered 36 million bookings to customers, and a highly trained fleet of 40,000+ service professionals. Today, Urban Company offers 50+ different types of home and beauty services through its mobile applications and website.
