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Job Description:
About the role:
Act as the first point of contact for Trellix customers.
Handle real-time voice calls and portal cases and respond in a timely manner.
Work in a team with assorted expertise.
Update customers on progress of their cases on a regular basis.
Leverage team members’ expertise to deliver resolutions to customers in a timely manner.
Maintain a friendly, open, approachable, positive attitude.
Willingness to work in 24×7 shifts (including night shifts) is a must.
About you:
Technical Skills
Basic understanding of Microsoft Windows technology with some exposure to Server operating systems.
Basic networking knowledge.
Beginner level knowledge on Linux is preferred.
Knowledge of computer security procedures and protocol.
Exposure to security concepts is an advantage.
Communication Skills
Excellent verbal & written communication skills.
Be able to effectively communication with global customers over phone & email.
Lifestyle
Most people in this type of job tend to work as part of a Technical Support team.
They relate to customers and partners to assess technical products and to resolve technical issues.
They also relate to customers with varying levels of technical skills and understanding.
Work Conditions & Physical Effort
Work is normally performed in a typical interior/office work environment.
No or very limited physical effort required.
No or very limited exposure to physical risk.
Company Benefits and Perks:
We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day. We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.
Pension and Retirement Plans
Medical, Dental and Vision Coverage
Paid Time Off
Paid Parental Leave
Support for Community Involvement
We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.
About Company:
