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Job Description:
The Quality Assurance Manager (QAM) is responsible to ensure that his / her portfolio of Treebo Hotels are compliant to the Treebo standards. The QAM is expected to:
Conduct thorough audits of the portfolio to bring to surface any issues that could hamper the guest experience and find any non-compliances to the Treebo brand standards
Resolve the issues and non-compliances found immediately by involving the hotel staff
Train, coach and mentor the hotel staff for his / her portfolio and ensure that they succeed in the training assessments, and are meaningfully engaged by the Treebo initiatives
Be responsible for the pre-opening of upcoming Treebo hotels. Ensure that the hotel launches are in 100% compliance with the Treebo standards
Requirement
At least 2 yrs of experience working with a 5-star hotel chain as a Team Lead; preferably in the Housekeeping department
Exceptional training skills - ability to train the frontline staff, understand their challenges and keep them motivated
An eye for detail - knack to spot errors, preempt any escalations and come up with a proactive resolution
Gold standard value system - someone who can uphold the highest degree of ethics and values
About Company:
Treebo is India’s most loved brand and one of the largest chains in the budget segment of hospitality. With a network of 850+ hotels across 100+ cities, Treebo offers travelers the unprecedented value proposition of high-quality stays at affordable prices wherever they go. We are proud of putting dignity back into budget travel where earlier the traveler was forced to contend with poor quality and hygiene. We offer our customers a 100% Quality Guarantee involving a full refund of their booking amount in case their experience is not perfect. We are growing at a break-neck pace, having multiplied 3x year-on-year. We are committed to achieving cash breakeven within the next few months and building a long term, sustainable business.
Treebo is a Great Places to WorkTM certified organisation. We take immense pride in our culture which is built on a strong foundation of 7 values. Some of these values include - “Exhibit Owner Mindset”, “Have the humility and hunger to learn and help learn”, amongst others. We strongly believe in offering our people - “Treebs”, as they are called - unmatched opportunities to learn and grow. If you’re looking to work at a place that is built on strong fundamentals of business and professional conduct, Treebo is the place for you.
