Advertisement
Job Description:
Responsible for the equipment’s operation and maintenance (Fault, configuration, alarm, performance and security) or network components to drive network efficiency and availability.
Ensure efficient and effective technical customer service as per SLAs.
Manage Technical Support Center (helpdesk) and operations of escalation desk / tickets for all NOC and SOC issues.
Review L3 / L4 incidents and ensure resolution efficiency to ensure smooth operation and maintenance of network components and other specified equipment (e.g. ATMs) to drive network efficiency and availability.
Maintain quality standards to achieve optimal levels of operation and KPI targets.
Provide last mile support for service assurance of all business segments across TCL.
Tracks and monitor network traffic and performance to ensure minimal interruption to transmission and/or network switches.
Ensure adequate monitoring of various network aspects panning across different service and ensuring quick and appropriate resolution of network issues (remote as well as on-field).
Establishes tools and procedures to monitor network performance.
Assure platform and service availability to the customers, through least cost routing least cost routing, thereby ensuring SLA compliance and QoS of the customer service.
About Company:
