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Job Description:
✅Job Description:
1.Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, etc
2. Update and input Customer details and contact notes accurately into the system(s)
3. Resolve Customer problems in a timely fashion & Deliver on Customer commitments
4. Liaise with other departments within program in the event a Customer call cannot be resolved at first point of contact, e.g. Conflict on Billing or Refund Issues
5. Achieve and maintain required metrics and goals
✅Qualifications:
Minimum HSC or Graduation
✅Additional Information:
1.High level of spoken English with great American culture understanding
2. Experience in providing fantastic customer service on the phone.
3. Amazing phone presence (people can literally hear you smiling).
4.Fluent comprehension and composition skills while communicating and retaining shared thoughts.
5. Ability to manage and maintain required communication pace
6.Ability to maintain and manage active engagement during communications
About Company:
Sutherland Global Services is a digital transformation company that offers business process and technology management services. They provide a range of solutions that support the customer life cycle, including analytics-driven back office and customer-facing services.
