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Job Description:
#Roles & Responsibilities:
-You should be able to demonstrate an ability to effectively engage and interact with customers on-site, on email or phone
You understand the customer's query and identify the customer's needs and give the best resolution to the customer
Coordinate with cross-functional teams to resolve any issues
Ensure excellent customer satisfaction and customer service skills
#Qualification:
-Exceptional interpersonal, verbal and written communication skills
-1+ years of experience working in a customer satisfaction role
-Talented Freshers are also welcome
-Meeting existing customers on a regular basis for achieving service standards
-Self-starter, positive attitude, ability to continuously develop and adapt to a growing team
-Minimum Associates Degree (Bachelor Degree preferred)
About Company:
We empower universities to embrace the changing world by digitalizing student life on campus. SpaceBasic is an education company in India that digitizes student experiences by automating everyday communication and tasks within universities and student housing. SpaceBasic's features include:
-Campus housing
-Integrated payments
-Digital cafeteria
-Smart access
-AI-driven insights for faculty and staff
