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Job Description:
#Job Description
-The Logistics Operations team executes the role of dispatching the vehicle and coordinating with the customers and drivers (Third-party vendors) to ensure smooth task completion on the field without any hassle. Also ensuring KRA is met and having good communication between the other team’s stakeholders in order to derive customer excellence at the highest level.
**Role & Responsibilities:-
-Vehicle coordination for timely delivery and pickup
-Vehicle movement monitoring
-Customers calling for scheduling orders delivery, pickup
-Daily Route Planning
-Urgent Pickup Scheduling & Monitoring
-Vehicle Cost Control
-Customer Escalation Mail Follow-up & Resolution
-Vehicle Arrangement & Management
-Support Staff Training & development
-In-transit damage Control
-Coordination with warehouse team for inward and outward errors
-Alternative order planning in case of in transit cancellation
**Job Requirement
#Skills Required
-Good communication in English & Hindi
-Problem-solving ability
-Flexibility in working for different shifts
-Ability to Coordinate with 3rd party business partners and handle drivers and Customer calls to ensure a smooth process of tasks completion
-Excellent process knowledge/tools
-Proficient in data entry
-Comfortable in doing Outbound calls
-Decision making ability
-Good coordination with internal teams to prioritise user request
About Company:
Hi! We’re Rentomojo, an online rental solution for your furnishing needs.
Why renting, you ask? Well, because we understand that unnecessary furniture and appliance costs aren’t the best investment options. So we decided to come up with an easier solution instead. We provide more than online rental services, we help you explore a world of possibilities. With our assured quality and prompt services,you can say goodbye to all the hassles that come with buying and say hello to convenience.
