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Job Description:
Support, monitor and manage bots and automated processes in Blue Prism
Develop RPA solutions using Blue prism
Monitor performance of robots to identify opportunities for improvement
Perform root cause analysis and apply permanent fix
Support and resolve incidents within the service target agreed with the Business
Ensure all incidents are managed end-to-end
Conduct second-level support
Support the preparation of KPIs to report on Service Delivery performance
Liaise with country teams on control related queries
Support different countries to conduct periodic review of automation
Track system usage and make recommendations for improvement
Test software robots and deployment plans as necessary.
Develop training manuals if necessary.
About Company:
