Advertisement
Job Description:
✅Responsibilities:
-Act with integrity & think customer-first in every interaction
-Handle basic PhonePe account and transaction related queries
-Ability to flex between phone & data channels
-Follow specified process guidelines to bring about resolution
-Build customer trust through their interaction
✅ Ideal candidate should :
-Have excellent written and verbal communications
-Have good learnability
-Be an active listener and deal well with objection
-Have strong customer orientation and ability to adapt/respond to different scenarios
-Be a team player, flexible and open to feedback
-Ability to multitask, prioritise, and manage time effectively
-Should be able to speak in English and Hindi
-Graduation (10+2+3) is Mandatory
-0 - 2 years of work experience in a customer facing role
-Multilingual skills (spoken + written) in South Indian languages are preferred
About Company:
PhonePe is an Indian digital payments and financial services company headquartered in Bengaluru, Karnataka, India. PhonePe was founded in December 2015, by Sameer Nigam, Rahul Chari and Burzin Engineer. The PhonePe app, based on the Unified Payments Interface, went live in August 2016.
