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Job Description:
Role Expectations:(KPIs/KRAs of the role)
Create a persistent focus on improving customer and merchant experience at PhonePe and take key initiatives towards this whilst being accountable for metrics related to the same, driving projects aimed at improving NPS and reliability metrics across customers and merchants.
Own product and process improvement projects through the entire lifecycle in close collaboration with teams like Product, Business, Analytics, Support, Design and Automation to plan and drive initiatives
Use customer and merchant feedback to enable learnings and drive corrective and preventive actions to improve customer and merchant experience.
Experience, Skills, Qualifications:
B.Tech. MBA Preferred
2-5 years of experience in mobile payment industry or any other relevant customer facing fintech experience
Excellent stakeholder management skills, influence building capability
Excellent problem solving skills and execution rigour
Ability to lead, engage and enable a team of freshers
About Company:
