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Job Description:
Role Responsibilities
§ Meet and exceed business targets – across the area. Key parameters being - Footfalls, Conversions, Orders, Buyers, Sales, Spread, cost management etc.
§ Ensure that business and operational targets are being met at a granular level – across specific revenue streams, like - inbound, outbound, partners, builders, modular, B2B etc., and productivity at studio/studio-manager/home-consultant/design-consultant level.
§ Ensuring that that team is working to pre-set operational rhythm for all key activities – opening, closing, attendance, customer interactions, customer communication etc.
§ Monitor, train and coach all team members across skills such as – sales, customer handling, Pepperfry brand and product knowledge, maintaining data, creating reports etc.
§ Ensure that there is seamless transfer of knowledge and training, operational readiness and implementation focus for all key activities to team members by coordinating with central teams within activation and across other functions - category, finance, modular, marketing, spatial design, identity etc. and merchant partners (modular, other brands, alliances etc.)
§ Make area and studio level plans for events and initiatives and BTL activation elements – to market the studios locally, improve visibility and footfalls, and create community related excitement.
§ Strong sales management skills – tracking and forecasting sales numbers, judging and assessing sales skills of team members, driving operational discipline among team members at various levels.
§ Sales leadership skills – managing teams, monitoring/correcting/developing professional behaviour/skills exhibited by team members in sales and customer handling.
About Company:
