Advertisement
Job Description:
Job Description Key Account Manager – Test Preparation, India Career Grade: C1.1 Base Location: Delhi (1), Hyderabad (1) Reports to: Regional Manager – Sales, Higher Education, India Pearson PLC / Pearson India About Pearson: Our purpose at Pearson is to help everyone achieve their potential through learning. At the heart of this is a commitment to sustainable practices and meaningful, measurable outcomes. Our company: We are the world’s leading learning company. Our ability to help people learn is built on our ability to grow with and adapt to a constantly evolving market. Our 20,000+ employees around the world in 200 countries in which we operate are dedicated to doing just that: creating the digital-first, accessible and sustainable learning resources that prepare tens of millions of people each year for a lifetime of learning. Our strategy allows us to seize three global opportunities for continued growth: the rise in online and digital tools for schools and education, the workforce skills gap, and the growing need for accreditation and certification. Our five business divisions: As part of our strategy to reposition Pearson for growth, we’ve organised our business into five business divisions. Each division benefits from our shared IP and market-leading capabilities. They will be underpinned by our Direct to Consumer group, which will oversee the standards required with regards to the consumer experience, design, brand and marketing, ensuring initiatives can be aligned into one consumer roadmap. In Higher Education Test Preparation, we’re driving new growth and sustained engagement by accelerating our move to digital and fostering lifelong relationships with students. Job Description, Pearson India 2 Our team: We’re the only global company where you can unleash your talent while helping millions of people make progress in their lives through learning. You can live our values of being brave, imaginative, decent, and accountable. You can help us build a more inclusive learning culture where everyone—regardless of what they look like, where they come from, or what they believe—has the capability to unlock new skills and claim new opportunities. The Opportunity: Pearson India is looking for a Key Account Manager as part of Test Preparation business, who will:
• Acquire new customers and generating new business by continuously proposing digital and courseware solutions that meet major clients’ academic objectives in Test Preparation portfolio
• Develop and maintain strategic long-term trusting relationships with high value & volume clients to accomplish organic growth and long-term company objectives
• Acquire a thorough understanding of key customer needs and requirements in digital and courseware spaces Core responsibilities in this role: Business
• Key Account Manager is responsible for the generation of business in the assigned accounts as well as the attainment of new accounts for the business
• Identify and evaluate of business opportunities by keeping an eye out for business best practices, trends, and principals that will enable the key account department to keep consumers satisfied
• Implement sales strategies that lead to high consumer satisfaction, hence, building awareness and credibility with the key clients along with the Regional Manager - Sales. Key Account Manager also takes part in the strategic account planning process in which departmental financial targets, performance objectives, account management standards, and critical milestones over specific periods of time are decided upon
• The Key Account Manager also plays an analytical role where he/she prepares detailed proposals/quotes depending on each consumer’s requirements while addressing specific customization requirements as per business feasibility
• Suggest solutions that answer clients’ needs and wants and ensure the ordered products are delivered in a timely manner
• Serve as contact point for key customers and internal teams and resolve customers' complaints in an effective and respectful way
• Gather, report and communicate customers' feedback on service, technology and product delivery
• Measure, track and analyze key account metrics and create key account health reports for management review Job Description, Pearson India 3 Team/culture
• The role is collaborative, with the Key Account Manager closely working with the product development, service delivery, finance, technology and customer support departments in an effort to meet account performance objectives as well as the key accounts’ expectations through complimentary cross-functional efforts
• Increase organizational effectiveness and performance through innovating, solutioning and anticipating key account changes and improvements proactively
• Foster a culture that encourages and supports a contemporary and customer– centric culture within the organization Ideal Experience:
• The ideal applicant should have at least 5 years of Key Account Management experience in addition to showing aptitude to quickly learn and develop an understanding for account planning in the key account management department. The candidate will have proven problem solving and decision-making skills. A suitable candidate will also have demonstrated a great deal of sales experience, possessing an ability to drive sales and having met and even exceeded business targets
• Experience in Education would be helpful but is not necessary. A passion for Education is essential
• Entrepreneurial self-starter who brings a synthesis of result-orientation and strategic capability with a ‘roll-up-the sleeves’ attitude Key Attributes:
• A creative thinker and effective communicator who has an open and engaging style and a high level of personal integrity
• A person who builds strong partnerships with others, consults with colleagues as necessary, irrespective of status, and has a strong commitment to equality and diversity in education and employment
• Strong commercial awareness; possess highly developed skills in decision-making, persuasion, influencing, presentation and negotiation
• Strong analytical skills: ability to define problems, collect details data, analyse and interpret results and recommend changes and improvements
• Resilient and able to perform under demanding and competitive market
• Have the credibility, experience, and judgement to operate effectively at a senior level in the organization
About Company:
