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Job Description:
Key roles and responsibilities:
Gain knowledge and experience in area of specialisation or function
Acquire the relevant practical experience and knowledge of the service or solution offered by the specific area or function
Provide general administrative to the specific area or function
Coordinate meetings, logistics, filing and record keeping
Assist with the preparation and distribution of reports and review system data for accuracy
Identify errors or discrepancies they will investigate and correct or escalate them for resolution
Provide support to clients in low complexity matters and maintain a log and/or list of all the queries
Knowledge, skills and attributes
Attention to detail
Good verbal and written communication skills
Professional attitude and appearance
Ability to prioritise tasks and multitask
Ability to professionally handle complaints, problems and issues, escalate resolutions and corrective actions
Ability to deliver a quality service through their support offering
Passion for continuous improvement
Self-motivated and a passion to learn
Ability to work in a team-orientated, collaborative environment
Good planning, organizing and time management skills
Analytical mind with an inclination for identifying issues and/or defects
Knowledge and interest in the specific area or function
Knowledge of tools and methodologies associated with the specific area or function
Ability to apply theoretical knowledge in a practical manner
Academic qualifications and certifications:
Diploma or Bachelor’s degree
Relevant certification
Experience required:
Relevant working experience is desirable but not essential
Some experience dealing with internal and external stakeholders
What will make you a good fit for the role?
About Company:
The Nippon Telegraph and Telephone Corporation[a] (NTT) is a Japanese telecommunications holding company headquartered in Tokyo, Japan. Ranked 55th in Fortune Global 500, NTT is the fourth largest telecommunications company in the world in terms of revenue,[3] as well as the third largest publicly traded company in Japan after Toyota and Sony, as of June 2022.[4]
The company is incorporated pursuant to the NTT Law (Law Concerning Nippon Telegraph and Telephone Corporation, Etc.[b]).[5] The purpose of the company defined by the law is to own all the shares issued by Nippon Telegraph and Telephone East Corporation (NTT East) and Nippon Telegraph and Telephone West Corporation (NTT West) and to ensure proper and stable provision of telecommunications services all over Japan including remote rural areas by these companies as well as to conduct research relating to the telecommunications technologies that will form the foundation for telecommunications.
