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Job Description:
Software Support Engineer Job Responsibilities:
Research and identify solutions to software and hardware issues
Diagnose and troubleshoot technical issues
Ask CSM Team targeted questions to quickly understand the root of the problem
Track web application issues through to resolution, within agreed time limits
Take clients through a series of actions, until they’ve solved the technical issue.
Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
Provide prompt and accurate feedback to the customer service team.
Refer to internal database or external resources to provide accurate tech solutions.
Ensure all issues are properly documented.
Prioritize and manage several open issues at one time.
Skills required for Technical Support Engineer:
Strong understanding of PHP language and Laravel framework.
Proven work experience as a Technical Support Engineer, or equivalent.
Understanding of version control systems such as git.
Hands-on experience using APIs.
Hands-on experience with Linux.
Ability to diagnose and troubleshoot basic technical issues in web applications.
Familiarity with remote desktop applications and help desk software (eg. Zendesk, Freshdesk etc.)
Excellent problem-solving and communication skills.
Ability to provide step-by-step technical help, both written and verbal.
Perks and Benefits of working at Niswey:
Flexible work timings.
Medical Insurance.
Access to Mental health wellness therapist, free of charge.
Focused approach to Training & Development.
Support to participate in social responsibility initiatives.
If you plan to come to office, we'd love to play TT with you.
Last, but not the least, you'd get to work with some awesome people and be a part of the first Elite HubSpot Solutions partner not just in India but in all of Asia.
About Company:
