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Job Description:
We are looking for a Support Engineer who is used to keep customer satisfaction at its highest level.
You want to be a Netcentric ambassador and let our customers experience excellent support.
You are a good fit if you consider yourself a team player who is looking forward to achieving goals together with a team. Handling multiple urgent issues in parallel is something you can deal with.
Customer and business support experience in software applications and testing methodologies
Understand customer needs and you put yourself in the customer’s shoes and guide his expectations
Familiar with basic web architecture and infrastructure and HTTP protocol (you understand concepts like request and response, headers, cookies, etc.)
ITIL best practices
Ability to collect use cases and convert them into technical issues
Communication and interpersonal skills to lead customers in urgent or critical situations
By monitoring the alerts and notifications, you can respond according to the event management strategy
Perform standard maintenance tasks, performance tests and log analysis on business-critical customer systems
Good training delivery skills, you have the ability to teach clients and colleagues in an interesting and meaningful manner
Flexible and you can adapt to the specifications of a new customer
Strong verbal and written English language skills
Willing to contribute to an on-call rotation plan
About Company:
