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Job Description:
#Title and Summary
-Associate Specialist, Implementation
-Overview
• In a customer-facing environment, lead a cross-functional processing implementation project team of technical and non-technical electronic payment processing experts from both MasterCard and our customer
• Deliver standard through complex implementation activities ensuring quality and reliability of the implementations.
-All About You
•Excellent communication abilities in English for listening, speaking, and writing. You must be able to effectively communicate with native and English-as-a-second-language communicators.
•Excellent email communication skills and etiquette, suitable for a business environment.
•Should be innovative,
•Good writing skills without relying on templates. You must be able to convey an appropriate message to customers based on their needs and individual situation.
•Good at critical and analytical thinking. You must be able to understand each customer’s request, including what issue they are facing, what support they need, any additional information needed to support them, and able to properly categorize their request into the appropriate priority.
•Readiness to work into Night Shifts.
•Understanding of payment transaction processing and industry business knowledge
•Understanding of MasterCard’s payment processing systems, formats and associated customer host interface testing services and principles
•Understanding of the 4-party model and the full transaction lifecycle for MasterCard brands.
About Company:
Mastercard Inc. is the second-largest payment-processing corporation worldwide. It offers a range of payment transaction processing and other related-payment services. Its headquarters are in Purchase, New York
