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Job Description:
•Job Responsibilities :
1. Manage all customer interactions as
rostered within parameters
2. Demonstrate ownership on calls when
contacted by customer
3. Respond to all customers in appropriate
tone and language
4. Offera solution-based approach for all
customer interactions
5. Educate the customer at every given
possible opportunity
•Education Requirement :
-10 +2/Graduation degree in any discipline
•Experience Requirement:
-6 months - 2 years (Minimum 6 months
experience in BPO is mandatory)
•Skills & Competencies:
1. Speak local language
2. Basic computer knowledge
3. Problem solving skills
4. Customer focus
5. Technical orientation
6. Attention to detail
7. Service mindset
About Company:
Jio soft launched on 27 December 2015 with a beta for partners and employees, and became publicly available on 5 September 2016. It is the largest mobile network operator in India and the third largest mobile network operator in the world with over 42.62 crore (426.2 million) subscribers.
