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Job Description:
#Responsibilities
-Provide 1st level technical support, service restoration, fulfillment of service request and advice to users ensuring the maximum availability, performance and utilization of knowledge and information systems.
-Follow a systematic, disciplined and analytical approach to problem solving to meet set standards and agreed procedures. Executes transactions as per prescribed timelines.
#Educational Requirements
-Graduate
-Service Line
-BPO Service Line
#Additional Responsibilities:
• Communicate at all levels
• Basic knowledge of OS (Windows XP-10), Browsers, MS Office suite
• Basic knowledge of Software, antivirus and peripherals installations
• Ability to work across organizational and professional boundaries
• Excellent verbal and written communication skills
• High level of interpersonal skills, including active listening and understanding
• Good organizational skills and ability to prioritize workloads.
• Work to tight deadlines / service levels
• Business etiquette
• Broad knowledge of IT products, services and terminology
#Technical and Professional Requirements:
• To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone, web tickets, chat and e mail.
• Offering advice to end users on all IT related areas. This will include working as part of a team, in order to share knowledge and work together to increase performance standards.
#Preferred Skills:
- Customer Service->CS->Service Desk-> Voice->Chats->email Chats
- Customer Service->Technical Service Desk
- Customer Service->Regular Customer Service
About Company:
Infosys Limited is an Indian multinational information technology company that provides business consulting, information technology and outsourcing services. The company was founded in Pune and is headquartered in Bangalore.
