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Job Description:
Role Purpose
To handle customer queries via Social Media, Web Chat and E-mail
To educate customers on client’s products and processes
Key Responsibilities • Handle customer queries Social Media, Web Chat, E-mail
• Educate current and potential customers with product and service
information
• Maintain accurate customer records
• Identify and escalate priority issues to the Team Leader and Ops Team
• Actively participate in team meetings
Education & Experience
• Bachelor’s degree from any stream
• Passionate about customer care
• Good typing skill
• An excellent communicator
• Positive attitude
• Fluent in written and spoken English
• Able to work well under pressure and under minimum supervision
• A fast learner who is able to work with set targets
• A team player
• Must be time flexible and able to work in a shift system including Public
holidays and Weekends
• 5 Days working
About Company:
