HDFC Sales Hiring for Relationship Officer

 Business Targets: Achievement of business targets for all financial products as defined and
agreed upon.
o Meet customers to sell all financial products
o Meet & counsel Walk -in & DSA customers who have been referred to him / her by HDFC
Limited
o Influence customers to buy FD who have no prior HDFC Deposit relationship.
o Ensure proper customer profiling on each call / customer visit, to identify and understand
his/her needs and accordingly recommend investment and Insurance options.
o Obtain appropriate documents / information from the client and ensure the forms are
duly completed before logging the sale.
o Communicate the necessary details to the customers for the products being bought by
them.
o Ensure sale is completed through / in line with the defined sales process.
o Maintain product mix across types of loans / value of loans (Eqt., Housing, etc.)
o and appropriate open market share for all products (PAR / ULIP / Non Par).
o Co-ordinate for all claims processing (with the help of TM/ ASM/ Coordinators / SM
representatives).
o Closely monitor the HL data of the HL executives mapped to maximize the business
opportunities.
o Ensure maximum joint calls with each HL executive mapped.
o Ensure that all reports are created and maintained in a timely manner (DSR, Sales Dairy,
etc.)
o Ensure that all documents are properly scanned and there are no mistakes while lead
updating in the system.
o Be completely aware of the products being offered by the company and understand
competition offering to be able to handle customer objections.
o Be updated with the latest product features to enhance his / her selling abilities
o Ensure all desired matrix and business composition (persistency, funded, non-funded,
etc.) are met

 Relationship Building:
o Manage relationship with HL executives mapped to him / her.
o Maintain good relations with HDFC Limited
o Maintain good relationship with Channel partners & DSA
o Build relationship with the assigned / sourced customer to create opportunities for
various products to fulfil the customer’s financial needs.
 Account Management & Servicing:
o Manage and service the existing customer portfolio.
o Coordinate with the TM / Coordinator / SM for post sales service request form the
customers (claims, endorsements, policy copy etc.)
o Timely sharing of updated reports with the customers on products being bought by
them.
o Co-ordinate with the customers at the time of renewals.
 Certification and regulatory compliance:
o Be compliant towards selling of various products by undergoing the training and
certification for IRDA, AMFI etc. towards selling of insurance and any other products
o The FSA has to be conscious and vigilant towards declaration of the customer
information. In case FSA feels there is disconnect in the information shared by customer
versus his/her observation, they need to crosscheck the information before booking the
business.
o Ensure the right quality of business being sourced.

About Company:

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