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Job Description:
Job description
A Welcoming Workplace
At H&M we believe it’s possible for you to find what you love. We offer you space to create and room to grow — a place where you can belong and truly be yourself. You’ll join a team that is full of life in a company that feels as good as it looks. At H&M, we believe it’s possible because together we make it possible.
Whatever role you play at H&M, you’ll find people united by a shared passion for style, creativity and results. We all work towards making our customers look and feel good! Our entrepreneurial spirit encourages people to be brave, challenge the norm, and color outside the lines. We are action-oriented problem solvers. The dynamic, fast-changing fashion industry requires resilience, courage and agility. You’ll be given opportunities to make things happen. If you’re looking for adventure, you will find a thrilling journey at H&M.
You are responsible for delivering a Great Customer Experience that contributes to the Sales and Profit in your store. You always put our customers first and offer assistance and share your Product and Fashion knowledge. You create an environment that is easy for our customers to shop in through Store Operations and Great Garment Care.
By sharing your knowledge and skills with your colleagues you actively contribute to creating a Great Team in order to meet the expectations of our customers.
You work in accordance with H&M standards, policies, procedures and legal requirements.
Great Customer Experience
Direct customer service
Demonstrate the 5 basic demands to engage with and welcome our customers in the service areas and on the sales floor
Apply a ‘Heads up’ approach – be aware of customers who require assistance and offer your help
Use your product and fashion knowledge to inspire the customer by offering purchasing suggestions, and promoting campaigns, offers and activities
Sales & Profit
Keep the fixtures full and tidy regularly throughout the day to maximise sales
Ensure great garment care to sell the products in their best condition at the right time
Replenish sizes and allocation to the sales floor through efficient delivery and refill routines to avoid missed sales
Ensure all areas of the sales floor and back of house are always clean and tidy
Ensure all routines are followed at the cash desks and fitting rooms to maximise sales and customer satisfaction
Great Team
Share your knowledge and skills with your colleagues, offering help where needed to build a positive working atmosphere
Give honest and constructive feedback to your colleagues to develop their skills
Work in accordance with H&M standards and local legislation with Health & Safety and security routines, to guarantee your own personal safety as well as the safety of your colleagues and our customers at all times
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