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Job Description:
#Responsibilities:
-Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer.
-Manages email, chats, calls from customers.
-Resolve customer issues in a timely and consistent manner.
-Manage time and productivity to meet daily individual and team ticket targets.
-Stay current with knowledge of internal ticketing system, customer portals, back-office databases, Groupon redemption procedures, and specifics around different types of merchant features Previous professional experience in a customer service capacity, preferably in a high volume & transactional environment.
-Strong written and verbal communication skills
#Skills & Qualifications:
-Minimum Experience: Fresher / 1 to 5 Years Experience
-Under Graduation is Mandatory - Must have all the educational documents including Semester wise marksheet and the Provisional Certificate.
-Required to work in complete US shifts.
-Respond to email and chat from our current and future subscribers, ranging from simple usage questions to unique circumstances that come up with a specific offer.
-Manages email, chats, calls from customers. Resolve customer issues in a timely and consistent manner. Manage time and productivity to meet daily individual and team ticket targets.
-Stay current with knowledge of internal ticketing systems, customer portals, back-office databases, Groupon redemption procedures, and specifics around different types of merchant features. Previous professional experience in a customer service capacity, preferably in a high volume, transactional environment
-Strong written and verbal communication skills.
-Experience in e-commerce or back-office environment will be an added advantage.
-Comfort in a computer-based role for up to 8 hours a day. Ability to work in any shift based on business needs.
About Company:
Groupon is an American global e-commerce marketplace connecting subscribers with local merchants by offering activities, travel, goods and services in 13 countries. Based in Chicago, Groupon was launched there in November 2008, launching soon after in Boston, New York City and Toronto.
