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Job Description:
Maintain a positive and professional attitude towards customers.
Provide support across a variety of platforms, including chat, live email, instant messaging, and phone (voice calls).
Be flexible to work in a 24×7 service environment as per the business needs which might include night and weekend shifts
Troubleshoot basic technical problems, identify customer needs, and develop creative solutions to address them.
Promptly and independently resolve incidents and escalations, with effective communication to all stakeholders internally and externally.
Maintain response and resolution speed as defined by SLOs.
Eligibility Criteria:
Bachelor’s degree from an accredited institution
Excellent verbal and written English language skills
Strong attention to detail and a proven ability to balance multiple priorities
0-18 months of experience in Technical Support/Customer service operations/ Troubleshooting/Campaign Optimisation in any company
Experience: 0-1.5 Years
Qualification: BE/ BTech/ BCA/ BSc
Batch: 2018/ 2019/ 2020/ 2021/ 2022
About Company:
