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Job Description:
Provides day-to-day technical support to employees, installs, configures, and troubleshoots laptops, workstations, desktop systems.
- Works closely with internal IT Operations to maintain network services and infrastructure when required.
- Working knowledge of ITIL including the use of helpdesk service delivery systems such as Service Now.
- Works well as part of a small team and the wider global Desktop Support team when required.
- Maintains and repairs computer equipment; installs, configures, and maintains computer hardware and software; performs routine and complex diagnostics.
- Installs hardware peripherals.
- Provide hardware and basic software support to end users.
- Resolve connectivity problems with hardware and networking environment.
- Must have strong English language skills - written and verbal.
Must be able to demonstrate technical problem-solving skills. Responsibilities & Duties:
- Installing, testing and making software available to appropriate users ensuring software is properly configured, regularly updated and working properly on all PCs.
- Install, add, test, troubleshoot, repair, move, change-out, maintain and upgrade PC’s,
- Laptops, printers, and other peripherals.
- Build PC and Laptops using Microsoft SCCM Knowledge of imaging.
- Raising Incidents in Service Now.
- Maintaining inventory records.
- Diagnosing and troubleshooting hardware failures.
- Repair and upgrade different types of computers (software and hardware).
- Liaising with external support companies to resolve faults in a timely manner.
- Liaising with the designated personnel responsible for keeping the inventory. - Maintaining computer peripheral equipment e.g. printers, scanners, projectors and conference room technology.
- Providing technical support by utilizing remote control and Windows administration tools.
- Effectively communicate all support aspects to all levels of personnel in a support driven customer-oriented manner through the Service Now Helpdesk
About Company:
