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Job Description:
Job Description
Engagement in all big deals that are critical to the firm to ensure a 100% win rate.
Review of contract responses received from customers and liaise with various stakeholders within the organization (ex: legal, finance, security, product, etc.) for business friendly resolution.
Negotiation and finalization of contracts with customers/Sales (calls/emails)
Funnel feedback from customers and the region on industry standards and best practices
Build custom pricing models where needed.
Discount assessments/approvals.
Governance of signed customer contracts
Ensuring compliance with Freshworks’ compliance and information security guidelines
Program/Project manage process improvements initiatives which may involve anything from documentation of SOP to product/tool implementation.
Be the ‘go to’ team/individual for our GTM teams, enabling them to successfully engage customers and drive business growth.
Qualifications
Have a Bachelor's degree
Any prior experience in contract negotiation/management will be a plus.
Be detail-oriented with excellent written and verbal communication skills
Need to be able to think out of the box and solve creative ways to drive deals to closure.
An entrepreneurial mindset and overall interest in business, particularly SaaS and product selling is an absolute plus.
Given the many stakeholders one has to work with, a person having exceptional interpersonal skills is essential.
Demonstrate a strong sense of urgency and have the ability to meet deadlines in a fast-moving environment.
Be willing to work a shift patterns that aligns with our US Teams (6 PM - 3 AM IST OR 8 PM - 5 AM IST)
About Company:
Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).
