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Job Description:
Your key responsibilities
IAM Identity Specialist is responsible to maintain and operate EY's Global Account Provisioning platforms in an efficient, secure manner. Responsibilities include, but not limited to, providing L3 support services for technologies including SailPoint IIQ, Microsoft Identity Management (MIM), Hitachi Self Service Password Reset (SSPR), Imanami Group ID, and other supporting technologies.
Monitoring the health and maintaining infrastructure that are on both Linux and Windows servers
Monitoring jobs/tasks to ensure it has completed successfully. Take corrective action for failures
Responding to incidents generated by monitoring alerts within defined SLA, and emails that have been raised
Partner and collaborate with global HR team for any changes and data driven issues.
Work closely with implementation and engineering for BAU issues, also raise items as needed to vendors.
Contribute to projects with a focus on ensuring production readiness.
Validating that infrastructure services are not interrupted after systems or configuration changes
Work on Service Now tickets which are raised from L2 teams.
Ensure processes and procedures are followed.
Maintain Service accounts and Certificates also make them complaint by resetting and renewing regularly as standards.
Collaborate with Service Management team to ensure operational deliverables like service documentation, knowledge materials, monitoring requirements and support structures are in place and updated as appropriate
Work with Change Management team to ensure product changes are appropriately communicated, documented and approved.
Periodically review and update global process documentation and knowledge materials
Communicate updates regarding supported projects, initiatives, developments and status to Identity Operations team and Leadership
Collaborate with Global Information Security and Security Operations to ensure supported services align with Code of Connection and any external security audits.
Skills and attributes for success
Experience in all SailPoint IdentityIQ features like LCM, Reporting/Analytics and Certifications. Exposure in Java is a added advantage.
Candidate should have solid understanding of IAM with expertise in SailPoint IIQ, Microsoft Identity Management (MIM) and Azure AD Connect (AADC).
Detailed knowledge on the functioning of the MIM sync engine and different types of Connectors, Precedence, Run profiles, etc.
Hands on experience in Azure AD Connect and Azure AD
Experience in Hitachi SSPR is an added advantage.
Good understanding of the project management principles and practices
Experience with Database (MSSQL, MySQL)
Experience on SailPoint application handling in Linux environment (server restarts, service restarts and other configurations also performance tuning)
Experience in scripting mainly PowerShell and Beanshell
Experience with Apache Tomcat administration
Maximize analytical and problem-solving skills to understand customer requirements to develop solutions to satisfy various business requirements.
Partner with other global support teams to address issues while collaborating with colleagues in other regions and countries.
Flexibility to work in a 24*7 support structure.
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