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Job Description:
Company Profile:-
Exotic India offers a unique selection of products that reflect the cultural traditions and lifestyle of India. We bring the best of India to enhance your living, touching every space and corner of your life. Our range of handpicked products are created and acquired, adhering strictly to our policy of Fair Trade, and celebrate India's famed arts, crafts, and spiritual depth with the aim to make India's culture and art accessible to all. As we curate products from artisans, designers, and artists who use traditional techniques, skills and hand-based processes, we give back by offering profits to support our culture that inspires us, while preserving its traditions in the process.
https://www.exoticindiaart.com/
Synopsis of Role
We are looking for a Guest Relations Associate to provide high-quality service to our customers. GRA should be an excellent communicator who can stay positive when facing difficult situations. GRA should also be reliable and customer-oriented, as he/she will serve as a primary point of contact for our customers.
Key Skills
Responsible for creating a pleasant experience for the guests by providing excellent services, providing them for pleasant and comfortable tour of Showroom.
Key Responsibilities
Responsible & monitoring the expected bookings and coordinate all arrivals and departure of guests
To engage with the customer, understand the customer’s requirement targeting customer delight, and direct them to the proper section.
Responsible & manage the needs/request of the guests like providing guidance on products and services.
Responsible for advice & make sure that the guests are guided properly about services and conditions.
Assist in managing the overall Store ambiance through maintenance of displays (E.g., dangler, standee, store decorations, etc.) And supporting the Store to adhere to VM guidelines
Responsible for upselling the sales by providing the guests with additional information regarding products and services and close the loop with order and all
Responsible for timely resolving guest issues with utmost care/proactive approach and resolving them with appropriate solutions
Responsible for review Guest feedback register on regular basis & implement corrective action plan for the same within department and cross functional department
Responsible & managing close attention to VIP guests & adhere proper protocol
Managing Daily/Weekly/Monthly/Yearly MIS reports
Responsible for documenting policies & procedures in the operating systems to achieve greater customer delight
Responsible for managing/training guest relation team to ensure all standards and operating procedures are adhered to - policies, handling of guests, and providing relevant information.
Qualification
Bachelor’s degree/Diploma in hospitality - Hotel Management
Experience
2-3 years of relevant experience in hospitality industry.
Desirable
Experience in Interior Industry.
Location
Kirti Nagar, Delhi
Benefits
1. Friendly Work Culture
2. Social Security Code- In Place
3. Annual Bonus- as per Company guidelines
4. Leave Encashment
5. Remuneration: - ₹20,000.00 - ₹25,000.00 per month. shall base on current CTC & Experience.
Interested can contact on 9319298698.
About Company:
