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Job Description:
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid, and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
You will:
Handle customer issues
Handle dedicated support
Handle Software Update Management (SUM)
Mentor Remote Service Gateway (RSG)
To be successful in the role you must have:
Education: BE/B Tech or related technical degree.
Min years of experience: 6+ Years
Domain experience: BSS, Charging System, Billing
Delivering results & meeting customer expectations
Troubleshooting
Delivering results & meeting customer expectations
Presentation & communication skill
Additional Requirements:
Should able do tracing and sophisticated logs analysis for BSS applications, RedHat, Linux System Administration, Virtualization, Scripting or SQL, Oracle and other related platforms.
Should have worked in a Support function earlier.
Past experience with Ericsson will be preferred.
About Company:
