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Job Description:
The Role
Your Responsibilities will include:
Developing and managing a portfolio of Key Accounts.
Achieving monthly sales targets by identifying and developing new customers.
Ensuring high levels of customer satisfaction as well as upsell and cross sell potential within existing customers to maximise share of wallet.
Coordinating pre-sales and post-sales follow up.
Achieving and exceeding weekly and monthly KPIs.
Building strong and collaborative relationships with other internal stakeholders.
Monitoring market trends and providing regular competitor feedback.
Handling inbound calls and emails in a professional manner.
Resolving customer inquiries and requests and ensuring strong customer satisfaction.
Working with various internal teams to ensure prompt and accurate order processing and delivery.
Escalating customer feedback as required.
Delivering effective sales skills trainings to the sales teams.
Coaching sales teams and helping them in applying training content to real life situations.
Analysing product performance and redesigning as required.
Designing, developing and managing activities from product definition & planning to production and release.
Developing product strategy and roadmap.
Managing prioritization and trade-offs between customer experience, business impact, performance, and post-launch support.
Working cross-functionally with design and technology teams to ensure timely and quality release of product/ enhancements.
About Company:
