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Job Description:
Key job responsibilities:
• Work with Tier 1 support personnel to resolve client issues in a timely manner and provide Tier-2 support to resolve technical issues related to all GlobalAdvantage suite of tools.
• Identify gaps and determine solutions to drive efficiency.
• Utilize applications such as MS Excel, MS Power Point to generate metrics and develop actionable recommendations
• Provide support to engagement teams or management by collecting and analyzing data and reporting results based on the needs of end users/client teams.
• Gain exposure to some of the complex tasks within the job function
Education/Background:
College coursework: BE/BTech
Key skills desired
• Proficiency with MS Excel, MS Power Point
• Excellent written and oral communication skills
• Basic understanding of SQL
• Comfortable working in a dynamic team environment where projects, and deadlines often require multi-tasking and flexible work schedules
About Company:
