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Job Description:
Qualifications
Required:
· B. Tech, BE & Engineering Graduates
· Technical troubleshooting, Strong Microsoft Office (Outlook, Word, Excel, Power Point), Lync, Windows and MAC operating systems, mobile device hardware and software, networking, video conferencing, Audio/Video, Telephony equipment, Active Directory administration will be an advantage.
Work you’ll do
· Focus on delivering world class customer service to every customer coming at the ITS Walk-up.
· Provides Hardware and Application Support. Asset management and tracking of hardware and software. This duty requires knowledge of existing processes.
· Install and configure firm-standard images on laptops & desktops.
· Interface with outside customers and vendors as required
· Follow direction of immediate supervisors or managers to implement new technology.
· Provide after-hours emergency support on a rotational basis as outlined per ITS service level agreements.
· Provides Mobile Device deployment & support; activities include End user guidance and recommendations, activation, account modifications, configuration, testing, problem identification and resolution.
About Company:
