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Job Description:
#Job Title: Trainee Database Administrator
#Education: B.E/B.Tech/BSc/Graduation
#Experience: Fresher
#Location: Bangalore/Mumbai/Hyderabad
#Key Skills: Basic working knowledge in DB2 LUW, awareness in ITSM and SLA management, ticketing system and general incident management, good call handling capabilities
#Key Responsibilities:
-Technical Service Desk
-First Call Resolution (FCR)
-To assist an organization in achieving 25% of FCR of the overall ticket volume
-To communicate with customers as per Datavail customer communication protocol.
-To work closely with the Shift Leads/Manager ensuring tickets are assigned appropriately & responded to within SLA's.
-Support: Provide technical support, troubleshoot, and resolve issues related to the PROD/DEV environments under supervision of Tier 2/Tier 3 DBA.
-To perform basic routine DBA activities & service requests.
-To monitor customer production /development environments using various monitoring tools.
-Strong understanding of underlying Operating Systems (Windows/Unix/Linux).
About Company:
Datavail is a leading provider of data management, application development, analytics, and cloud services, with more than 1,200 professionals helping clients build and manage applications and data via a world-class tech-enabled delivery platform and software solutions across all leading technologies. For more than 17 years, Datavail has worked with thousands of companies spanning different industries and sizes, and is an AWS Advanced Tier Consulting Partner, a Microsoft Solutions Partner for Data & AI and Digital & App Innovation (Azure), an Oracle Partner, and a MySQL Partner.
