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Job Description:
Roles and Responsibilities
● Assist Customers/Partners to troubleshoot and resolve issues involving CATIA crashes
● Respond immediately in case of Customer Crisis situations
● Work closely with customers and DS Account/Services team as situation demands to stabilize the Production System
● Participate in customer calls on demand, demonstrating technical expertise and deliver enhanced value & satisfaction
● Create Knowledge capitalization content on key technical topics
● Be self-motivated and eager to engage in challenging situations demanding high reactivity, while continuously raising the standard of quality of DS Customer Support
● Able to troubleshoot and debug the issues by analyzing traces/logs and other third party tools
● Ensure Knowledge capitalization content creation at regular basis and spread awareness about it at every possible need and opportunity
● B.E., B.Tech from premier institutions with good academic track records 60% through out in all academics with NO GAPS
● 0-1 year experience in CATIA or any CAD software
● Candidate should have undergone any CAD training or Certification of CAD software
● Exposure to PLM operations and concepts is an added advantage
● Good English communication skills, both written and verbal required
● Must be able to help Customers and Development Team analyze and diagnose complex system problems via telephone or e-mail and make sound judgments based on deciding priorities
● Ability to work in a fast paced dynamic environment
What’s in it for you?
● Provide local benefits to the candidate
● Career growth to a lead role
● Work in a fun, young & energetic team
● Very supportive mentor & leaders
About Company:
