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Job Description:
Cyient is a global engineering and technology solutions company. As a Design, Build, and Maintain partner for leading organizations worldwide, we take solution ownership across the value chain to help clients focus on their core, innovate, and stay ahead of the curve. We leverage digital technologies, advanced analytics capabilities, and our domain knowledge and technical expertise, to solve complex business problems.
With over 15,000 employees globally, we partner with clients to operate as part of their extended team in ways that best suit their organization’s culture and requirements. Our industry focus includes aerospace and defence, healthcare, telecommunications, rail transportation, semiconductor, geospatial, industrial, and energy.
Job Description
Job Description :
Manage and monitor all installed computer systems and infrastructure
Resolve IT incidents, service requests using IT ticketing tool, ticket handling workflows based on defined SLA’s
Install, configure, test and maintain user machines (laptops, desktops and workstations) with required software tools as per standard operating environment
Provide technical solutions to problems related to system hardware, software, mobile devices and network infrastructure
Support end users remotely using remote support tools
User privilege access management
Proactively ensure the highest levels of systems and infrastructure availability
Problem solving techniques, liaise with vendors and other IT personnel for problem resolution
Diagnose and resolve problems in a timely manner
Data backup on tape autoloaders using backup software tools
Computer security and understanding about various computer/network security tools
Good understanding about various Windows client operating systems, MS Office tools and its functionalities
Knowledge on LAN, WAN and its functionality
Understanding about various storage systems and its functionality
Willing to work on shift system
Stay up to date with latest technologies and best practices
About Company:
