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Job Description:
Job Description
Responsible for providing IT Infrastructure support covering cloud and on-premise products like Windows, Cloud Computing, O365, End User Computing, Desk Side Services, and other business applications to our global customers
Collaborate with 5.6+ Million Users globally to ensure seamless functioning of business
Provide expert solutions on infrastructure, applications, hardware and software installations, and networking queries
Accountable for gathering information through client conversation and ensuring optimal resolution
To maintain business agreed on timelines and resolved issues within that timeline.
Engage in business interactions with end-users to provide innovative approaches
Evaluate the critical needs of the users and provide quality deliverables to enhance user satisfaction
Clarify user queries and work collaboratively to ensure there is no business impact
Using a high level of problem-solving and critical thinking skills to engage in time-bound tasks
Industry-standard business hours with rotational shifts to support global customers
Delivery locations across India encouraging relocation based on business requirement
Experience: Freshers
Qualification: BE/ B.Tech/ B.Sc/ B.Com/ BBA/ BCA/ ME/ M.Tech /M.Sc/ MCA/ MS
Batch: 2019/ 2020/ 2021/ 2022
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