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Job Description:
Job Details
Description
Essential Functions
Quickly responds to and resolves issues reported by Sunquest employees on I.S. supported products
Documents each step of the resolution process within an electronic ticket tracking system
Prepares computers for employee use, including operation system installations, software installations and end-user configurations
Performs software installations and minor hardware repairs and maintenance
Maintains record of active asset inventory within an electronic database, from initial issue to retirement
Provides emergency after hours on-call support on a rotating schedule
May participate in deployment projects with other functional teams
All other duties and responsibilities as assigned
Skills needed to be successful
Excellent customer service skills
Professional written and verbal communication skills
Working knowledge of current Microsoft operating systems and Microsoft Office applications
Understanding of software installation processes
Understanding of PC hardware maintenance
Basic understanding of networking a plus
Ability to manage multiple tasks, while effectively focusing on priority issues
Ability to create, document, and follow processes and procedures
Required Experience & Education
Associate Degree in Information Science, Computer Science, Software, Engineering, Business.
In lieu of Associate degree, a High School Diploma and Technical Certification or 2 years equivalent experience in an IT role may be considered
2+ years of experience in technical customer service
Preferred Experience & Education
Bachelors Degree in Computer Science
3-5 years experience with technical customer service
Supervisory Responsibilities
None
Qualifications
Experience
Required
3-5 years: 3-5 Years
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