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Job Description:
Performs tasks such as, but not limited to, the following:
Provide technical support and perform maintenance
Perform service monitoring and reporting, with a focus on risk management and compliance
Explore new solutions, enhancements and opportunities for continuous improvement, projects and more
Perform the acquisition, provisioning and decommissioning of related equipment, software and services
Lead projects and change management initiatives
Manage external service providers
Knowledge/Skills/Competencies:
3 - 5 years of Zscaler experience.
Strong customer service orientation
Strong analytical, troubleshooting and problem solving skills.
Good communication (both oral and written), documentation and presentation skills.
Good leadership and teamwork skills.
Negotiation and conflict resolution skills.
Good ability to plan projects and tasks.
Good understanding of IT requirements for an end to end solution, including security, business continuity, disaster recovery, risk analysis and prepare business case
In-depth knowledge of the Windows OS (server and client) and the desktop operating environment. Linux and other mainstream OS knowledge will be helpful.
Fundamental knowledge of networking concepts
Advanced knowledge of infrastructure service management & diagnostic tools and processes
Advanced knowledge of end-point security management tools and processes
Understanding of IT Infrastructure asset lifecycle management
About Company:
