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Job Description:
Let’s talk about Responsibilities
• Provide effective phone and email software support to clients reporting problems or requiring on-the-spot coaching with our products
• Utilize the Salesforce Service Console to log customer cases
• Perform basic and advanced troubleshooting to identify/verify the underlying cause of customer-reported problems
• Utilize internal resources to assist in the prompt resolution of application and technical issues
• Contribute to the maintenance and improvement of the knowledge base
• Escalate calls to higher-level analysts according to defined support processes
• Contribute to the monthly team goals
• Participate in after-hour on-call rotation
Let’s talk about Qualifications, Skills and Experience
• Bachelor’s degree or equivalent experience
• Excellent customer service skills in a technical environment
• Good problem-solving and prioritization abilities
• Excellent verbal and written communication skills
• Electronic Health Record experience is preferred
• Knowledge of the post-acute healthcare industry is preferred
About Company:
Brightree is a wholly owned subsidiary of ResMed.As a global leader in health technology, ResMed has developed transformative cloud-connected medical devices and solutions for people with sleep apnea, COPD, and other chronic diseases. Today the company is applying this digital health expertise more broadly through the SaaS business, offering comprehensive software platforms that support healthcare providers in settings outside of the hospital. With this full suite of cloud-based EHR and business management systems supporting all aspects of care delivery for both home- and facility-based organizations, ResMed SaaS is changing the way care is delivered.
