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Job Description:
1. Measuring and driving Country wise profitability:-
a. Forecasting, planning and monitoring the achievement of service targets in the region
b. Expansion of primary service network (dealer workshops & branches) and secondary service network (Certified Service Technicians and Power Technicians) via distributorship
2. Identification of service gaps and recommend new initiatives to be implemented and driven via distributorship
3. Promoting the sales of Bajaj Genuine Spares and Bajaj Genuine Oil
4.. Promoting referral sales by providing service support
5. Ensure the achievement of customer retention targets and overall dealership profitability
6. Capability building
a. Providing guidance to Country service managers and dealers in the region with respect to monitoring & handling dealer network
b. Ensure adequate training is imparted regularly to Country Service managers and dealer manpower
c. Gather and disseminate market intelligence by keeping track of competitor products as well as services
d. Plan and implement projects in the region as determined by the H.O. from time-to-time
7. Systems & processes
a. Ensure the adherence to the company’s service standards by all dealer workshops & branches across the region
b. Implementation of Central Dealership Management Systems
c. Implementation of Total Productivity Management way of working
d. Implementation and audit of Service Quality Systems
About Company:
