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Job Description:
Key Responsibilities and Tasks:
Capable to resolve internal/external customer requests/queries via email, fax & chat.
Deliver the results as per process requirements
Liase with Implementors and internal customers from time to time in providing effective resolution
Upskill process knowledge from time to time as per the process requirements
Ability to delight customer above and beyond the call of duty
Work as Back-up for Team Leader as needed
Should be a team player and an independent contributor
Ability to identify process gaps and recommend process improvements
Ability to train and groom new hires in the team
Key eye for details on Order entry with 100% accuracy
Back up for the other Internal processes
Skills, knowledge & experience:
Excellent communication skills (English) both written and verbal
Typing skills – minimum of 35 wpm or above with an accuracy of 90% and above is preferred
Strong analytical & problem-solving skills
Understanding in Microsoft Office and MS Access preferred
Good organization skills
Should possess strong interpersonal skills
Willingness to work in shifts and being flexible when required
Good Decision-making skills
Order entry experience would be an added benefit
Ability to learn Avantor Services terminology
Professional Expectations:
Accept responsibility/accountability for assigned tasks
Break problems into manageable pieces and follow an organized approach to resolve them
Plan tasks to create deliverables and effectively execute that plan with little direction from supervisor
Develop contingency plans and be ready with backup options when needed
Work effectively in fast-paced, team-oriented, rapidly changing environment
Promptly recognize emerging problems, identify potential solutions, and seek help from others when necessary
Deliver high-quality results on time
Show willingness and ability to increase contribution and level of responsibility and proactively seek to do so
Establish and maintain effective and cooperative working relationships with peers, management, and other stakeholders
Accept and act on feedback
About Company:
