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Job Description:
The Corporate IT Workplace Operations Team is a group of individuals working together to deliver optimum day-to-day operations performance of the Corporate Workplace and its surrounding infrastructure. We exist to provide fellow our colleagues and stakeholders a productive environment where you can forget about IT as we take care of the rest.
Your mission
Subject Matter Expert – you will work closely with the Service Desk team acting as an L2/L3 escalation and supporting our end-users via various channels (phone, email, tickets, and remote/on-site support) using advanced incident analysis and resolution techniques
Proactive – Monitoring, maintaining, and improving various IT services and underlying systems
Courageous – Quick to adapt in a fast-paced working environment and be flexible enough to handle new tasks beyond your comfort zone
Document master – Document systems, processes, and procedures you have responsibility for and keeping them up to date
Task Finisher – Complete tasks and/or projects on time and within budget
Have fun while doing all the above!
About Company:
