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Job Description:
As a Technical Specialist, you help new owners get started and current ones get quick, efficient support — developing strong, positive relationships with Apple.
When a customer needs assistance, you quickly assess their situation.
Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone and iPad devices.
The entire store team benefits from your commitment to providing the best care for customers.
By helping Apple maintain strong relationships with customers, you are instrumental to our success.
Skills Required:
Ability to assess customers’ support needs when they arrive, then provide solutions or refer them to other team members
Flexibility to regularly rotate through different technical specialities and skill sets
Ability to thrive on change as products evolve
Additional Requirements:
You have excellent time management skills and can make decisions quickly.
You maintain composure and customer focus while troubleshooting and solving issues.
You reassure customers when delivering product diagnoses and potential solutions.
You’re fluent in the local language.
Location: Across India
Job Type: Full time
Experience: Freshers
Qualification: B.E/ B.Tech/ M.E/ M.Tech
About Company:
