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Job Description:
Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
What will your job look like?
You will do Production L2 support – User Tickets, Issue Analysis and reporting.
You will be responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation.
You will perform troubleshooting and a full root cause analysis is performed to understand the origin of an issue
You will ensures all production changes are made in accordance with life-cycle methodology and risk guidelines
In depth Functional knowledge of the application(s) supported and inter dependencies.
Quickly responds to incident alerts and support calls. Identifies, and coordinates with teams that are critical to the event’s resolution.
You will executes automated and manual smoke tests following maintenance and outage recovery periods
About Company:
