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Job Description:
#Key job responsibilities
This includes, but is not limited to:
-Understand and adhere to standard operating procedure.
-Analyze, and identify the issues in the audio content.
-Understand the issue and make best use of the available resources/tools to resolve/fix it.
-Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard.
-Communicate with internal and external stakeholders.
-Adhere to the Service level agreement, and average handle time set for the processes.
-Meet predetermined and assigned productivity targets and quality standards.
- The individual is required to make judgment based decisions based on the observations and procedures.
#BASIC QUALIFICATIONS
- Bachelor's degree
- Experience with Microsoft Office products and applications
About Company:
Amazon.com, Inc. is an American multinational technology company focusing on e-commerce, cloud computing, online advertising, digital streaming, and artificial intelligence.
